Interview with TeamUp graduate Megan Graham, Project Administration Manager, Medecins Sans Frontières (MSF, Doctors Without Borders).

How long have you worked with MSF?
I’ve done three missions in 3 years – the first two were 6 months each.
I currently work from Dhaka, Bangladesh supporting our project in the mega camp near Cox’s Bazar for the Rohyingha people displaced from Myanmar.

What are the pros of working in a remote location?
Pros: you really see what MSF is there to do and the impact on the communities they assist.
Cons: In my other missions there was high security and we were restricted to a compound so you can’t go out, and there’s no escaping the team. You are far away from family and friends and you feel that you miss out on big events and milestones.

What do you love about your work? 
I love the day to day problem-solving – challenges you would rarely get in a 9 to 5 corporate job in the developed world, dealing with things that you couldn’t imagine before. Every mission is different, every project is different, cultures are different, some are tougher than Bangladesh where I’m based now – they have different challenges. Each time you have to learn a culture and how to deal with people and make it work. Being a female manager is not always easy in some countries. That’s an extra challenge and you have to be adaptable.

What are the specific challenges of working in an NGO? 
One of biggest challenges is throwing a bunch of people together to work together, ideally for the same purpose, although sometimes there might be mixed messages. I do finance and HR, so a big challenge is to understand the rules and regulations in different countries. You can’t just take what you’ve learnt and assume it will work – you need to understand the labour and financial laws, money and funding. The human factor is one of the biggest challenges both with expats and national staff. It’s constant learning.

How do you manage stress? 
It’s a very good question. I wouldn’t say I do it all that well at times, but I’m getting better at it and TeamUp has certainly helped. For me, it’s trying to turn off. We spoke about it during the course, but one thing I really try hard to do is to detach when people constantly talk about the same problems even after you leave the office. Often it’s the only thing you have in common with your team, so it’s the constant talking about it that can add to your stress! I’ve been lucky in that I live by myself now which helps me switch off. I go home, I don’t have to talk to anyone. But if there are people around who only want to talk work, I take myself away from it and focus on something else. Someone said to me in a recent debrief that NGO’s have a complaining culture. I think it’s true and because you’re all in the same situation negativity breeds negativity.

During missions it’s hard for me to maintain a healthy routine. Due to motivation and environmental limitations I haven’t been able to keep weight off and keep my strength up as I’d normally do. But I have tried to get into yoga more than I ever have before and TeamUp has helped me practice “down-time” and look after my “mind- health”.

How do you ask for or give support to your colleagues? 
I think it depends on who is in your network and how well you gel with them, like all work groups. Most of my time in Dhaka I had only one expat colleague. He had a very calming personality and didn’t let little frustrations show. He was a good support for me to observe my behaviours and reactions compared to his own. In the project we have a much larger team. I visit them regularly and it is during informal gatherings that staff will approach me if they feel they need support from outside the team. I’m usually also aware before going if there is anyone to try and have a general wellbeing chat with. Like all groups though, some will engage and some won’t.

Has TeamUp helped with that?
Yes I think so. At one point we we had some very difficult personalities in the mission and their behaviour impacted the whole team. One of the biggest things I took from TeamUp was recognising that “it is what it is” and ‘people are just being who they are”. I no longer make up conversations in my head that I’m going to have with them about whatever’s gone wrong or right, I just focus on moving on and what I can do – that’s easier for sure! Not dwelling on things, or feel I have to defend myself or prove my point as much as I used to. I certainly used to be a person who always wanted to have my say just for the sake of it. Now I take the time not to react as quickly as I used to, even when reading emails. I know yesterday I reacted to one very quickly and the other person responded in an extremely passive-aggressive way. I reflected and decided not to respond to that one, I just let it go. In the past I would have had to have the last word and say my piece.

If the conversation doesn’t need to continue, I stop it now, rather than continuing to argue and risk that it doesn’t make me look good. I re-read emails before I send them. I know I am very matter of fact. I don’t mean to be abrupt, but sometimes my messages are read that way, so I’m practicing being more conscious of who is reading it and how they will respond. I do the same in person, deciding to agree to disagree when necessary and just move on.

Do you feel differently about those interactions now? 
Yes, I think so. Understanding my own personality, I realise in my work place I’m not a person who has to be liked – I’d rather have respect from those I work with. I feel better now because I don’t let things stress me out as much as before, but there’s still a lot of work to do!

Have you kept up your practices from the program?
I’m continuing the ‘me time’ practice. It’s a bit up and down – sometimes I work till 10pm but I don’t do well at that, and I know I’m not productive. It’s a culture within MSF that you work late into the night and recently when other team members expected this of me I had to be honest and say that I was no longer engaged in the meeting and it was becoming unproductive.

And I’m continuing my practice of not being so reactive – taking three breaths and thinking about what I’m going to say.

What value does TeamUp have for NGO workers in general? 
The value of the program for NGO workers….I think of the medical team members in our mission – it’s really about looking after themselves and working out how to work with the team and understand the pressures. I’ve seen where expatriates burn out because of the expectation they set on themselves to create a hospital to perform at the same level as a western hospital. The training of national staff is not at a high enough standard and it’s important to be realistic about what we can achieve. If more expatriates and national staff at management levels were to do courses like TeamUp I think it would really help them manage their own stress and expectations in multi-cultural settings, hardship environments and traumatic situations. This would be good not only for their beneficiaries but also for the national staff and expatriates they are working with each day.

How was it to open up to people you didn’t know in your triad? 
For me, it was interesting to work with two other people I didn’t know. I felt comfortable opening up to both my triad members and Kate, our facilitator. We all came from non-profit backgrounds but had quite different roles. We probably didn’t fully appreciate what our roles were although I don’t feel this impacted the triad or what we could achieve.

I know you did the program with external people, but what do you think would be the impact of a whole NGO team doing the program together?

For me, getting the team on the same page, forgetting about themselves for a bit and stepping back and asking ‘what are we here to do’ would be very beneficial. For many reasons, everyone gets so self-absorbed in their own little silo, what they’re doing, who they like, who they don’t like etc. There are so many other actors there – are we really making a difference or are we just one of hundreds of other NGOs? Particularly when we were lacking some leadership, TeamUp could have made a difference and it would have hopefully brought teams together and work for the same purpose.

TeamUp and especially its focus on communication would have brought more cohesiveness to the team. However, people have to be committed. If it was forced on them, I don’t think it would work. They have to make the decision to do it and invest in it for themselves.

Maggie

“Being fully present for others as they undergo transformation is an honor that warms my heart and delights my soul.”

Maggie has lived a very eclectic life. She was blessed with opportunities to spend time studying with and assisting Eckhart Tolle, and Mooji. She studied with monk Phra Bhasakorn in Wat Fai Hin, Thailand where she was initiated as a “nun-monk”. She created and directed Heartland Retreat Center in Chicago, USA and Sahaja Blessings Community Meditation Center in Kelowna, Canada. She has served as Opening speaker in Kelowna for Jason Silva, Justin Dawson, and Carolyn Myss.

On the business front, for more than 10 years Maggie was a co-owner of a Chicago Renovation and Design Company. She also served as a consultant coach for Mindful Sales and Marketing to 2 large corporations in Chicago and Canada.

Last year she had a Near Death experience, which resulted in extensive physical and brain injuries. By invitation from Jhaimy Alvarez-Acosta, last month she taught her Mandala Dance, and Light and Sound Meditation programs at Hollyhock, Canada.

Troy

“Being fully present for others as they undergo transformation is an honor that warms my heart and delights my soul.”

Having enjoyed an eclectic and service-oriented life that includes a career as an entrepreneur—investing in small businesses, founding healing centers in Asia, and establishing yoga studios in the US—Troy currently owns and operates The School of Sacred Arts, offering teacher trainings and retreats around the world, in addition to his coaching work with ALIC, TeamUp and “Wisdom Warrior Coaching” his private practice.

Since majoring in Cultural Anthropology, Troy has traveled the globe absorbing and studying human cultures—in particular their spiritual belief systems—always looking for the universal elements involved in how humans connect with higher consciousness. Long Buddhist meditation retreats, deep immersions in shamanic ceremonies, and solo wilderness vision quests have all brought him to the same realization: “At a certain point in our evolution, it becomes obvious that we are here to serve all beings who cross our path, in the best way we can, in every moment possible”.

Learning and growth, any kind of positive, effective change—whether personal, organizational, or global—requires strength, courage, persistence, flexibility, quality self-care and a deep connection to our highest ideals and guiding principles. Since we need each other to achieve our aims, we also need the skills required to communicate and collaborate in respectful, harmonious and otherwise mindful ways, taking full responsibility for our internal dynamics and our external actions. Knowing that others are just “being who they are” and that the world “is what it is” it’s up to us as individuals and organizations to respond and navigate accordingly.

Viewing TeamUp Triads as “high-minded, heartfelt and inspiring mini-summits” that he hosts, Troy brings warmth, wisdom, humor, and a deep respect for all involved into both his group work and private coaching.

http://www.wisdomwarriorcoaching.com

Emily

“The content and structure of the experience provide new insights which really shift performance.”

Over the years I have done many development courses. At the end of the course I am often energized, excited, full of good intentions and equipped with some actions. This feeling usually lasts a few days and then I find myself drifting back to old habits.

The triad coaching experience is different.

The longitudinal nature of the experience provides opportunity for ideas, new ways of thinking and practice to permeate into one’s unconscious mind.

8 weeks on from completing the formal experience I feel like quite a different person. I’m less stressed, I communicate and listen better and I’m happier! I’m also more effective. My team have noticed a difference and I’m able to use the tools and ideas to help my management team and in my relationships outside of work. The content is relevant to anyone at any stage of their career or life and the structure of group coaching calls really works.

I wouldn’t hesitate to recommend the Triad experience.

Emily
Director Educational Institute
United Kingdom

Katie

“The most high-impact personal development experience of my life thus far.”

It provided a space for introspection and self-exploration, but I also received direct feedback from the other triad members. I felt like an important part of their development process as well and the connections we made were strong and will last far beyond the course. I have come out of the program with a newfound energy to seek growth in my career and in my personal relationships.

I still speak with my triad monthly, 18 months after graduation, without a facilitator. We have all made a conscious choice to remain engaged in the process and check-in, speak about practices, and provide support for one another in our own ventures. It has remained a valuable connection for all of us and even plan to meet in person to delve deeper into the triad curriculum.

Katie
Program Director, Thailand.

May

“I am calmer, happier, and more accepting.”

The experience of participating in the TeamUp triad was priceless for me. I am so grateful for the changes in my life as a result of this program. I learned so many life lessons and skills to be more aware and conscious, expanding the richness of my life. My relationships are more connected. Specifically, I was able to let go of my resentments in my marriage, transforming that relationship. My marriage is more united, loving, refreshed and renewed. In my opinion, TeamUp is a valuable gift for anyone, easy to understand, yet profound when practiced.

May
Psychologist
USA

Gaby

“This experience was an eye-opener and a true heaven-sent for me.”

The Triad experience still amazes me. I really appreciated it. I could relate all the modules to my day-to-day work and practice.

In particular, it helped me a lot to deal with my work experience in China and working with many different nationalities who have different feelings, thoughts and worldviews.

Normally I would relate a lot from the intellect. Activating the heart feelings, and the intuition is not only wonderful but also very beneficial when it comes to decision making and important meetings.

The facilitator was great. The questions that he asked and the comments he made were really to the point. He pulled us back to what is happening right now and showed us how to relate the concepts we have learned, to our everyday life.

The platform was very user-friendly and the informal videos were like a fresh breeze. Some of the concepts presented were certainly not every-day stuff, but it was delivered in a way that was accessible. I will certainly go through the course again myself in more depth.

Gaby
Intercultural Trainer
Germany

Sarah

“This has helped me to improve communications that I have with others and overall well-being, including work-life balance.”

The highlight of the Team Up Triad Program has been its sustainable impact in my daily life.

In addition, being on this journey with a couple of other people, where there was genuine care in supporting each other’s development, was a unique and special experience. I valued hearing other people’s perspectives and feedback, and to learn from, and be challenged by, our collective insights.

Sarah
Operations Manager, Australia/Switzerland

Anna

“It is such a gift to be able to help others and to be helped.”

Anna has a background in health, wellness and behaviour change, supporting individuals and groups to make health and wellness changes in their life. Anna completed her PhD in the field of nutrition and qualified as a dietitian. She has worked with a range of organisations including NGOs. In 2009 Anna worked overseas as an Australian Youth Ambassador for Development and spent a year with an NGO in Nepal. She worked on maternal and child nutrition, spending time in remote villages. Anna spent a number of years in Thailand focusing on infant and young child feeding beliefs and practices – collaborating with the international NGO – the World Agroforestry Centre. Recently Anna spent 6 months researching mindful eating in Japan, specifically looking into factors affecting mindful eating. In addition Anna has also been involved in facilitating experiential education activities through JUMP! And providing laughter yoga to the elderly at BUPA aged care.

Anna enjoys keeping herself busy with a range of activities, including beach swimming, ultimate frisbee, yoga and travelling. Anna lives an active and environmentally conscious lifestyle and cycles from place to place as one of these activities.